Ray Air Duct Cleaning Refund & Cancellation Policy
Last updated: 2026-05-02
At Ray Air Duct Cleaning, we deeply value the trust and satisfaction of our customers. As a family-owned business rooted in Raymore, MO, we are committed to providing transparent and fair policies that reflect our traditional values and commitment to excellence. This Refund & Cancellation Policy outlines the conditions and procedures for service cancellations, refunds, and guarantees, ensuring that our customers in Raymore, Belton, Grandview, Lake Winnebago, Greenwood, and surrounding areas receive the best care and support.
Cancellation Notice
We understand that life can be unpredictable, and sometimes plans change. To accommodate our customers' needs while ensuring our schedule remains efficient, we have established the following cancellation policy:
- Service Cancellation: Should you need to cancel a scheduled air duct or HVAC cleaning service, we kindly request a minimum of 48 hours' notice. This allows us the opportunity to offer the appointment slot to another customer in need.
- How to Cancel: Cancellations can be made by contacting our office directly at [phone number] or via email at [email address]. Please include your name, contact information, and the scheduled appointment time in your communication.
Partial Refunds
We strive to offer flexibility and understanding in the event of a cancellation. As such, our refund policy includes the following provisions:
- Full Refund: Cancellations made with at least 48 hours' notice are eligible for a full refund of any pre-paid service fees.
- Partial Refund: For cancellations made within 24 to 48 hours of the scheduled appointment, a partial refund of 50% of the pre-paid service fees will be issued. This is to cover the costs associated with the last-minute change.
- Non-refundable Fees: Unfortunately, cancellations made less than 24 hours before the scheduled service are subject to a non-refundable fee due to the difficulty of filling the time slot on short notice.
Weather Delays
Safety is paramount at Ray Air Duct Cleaning. In the event of severe weather conditions, such as heavy rain, snow, or ice, which may compromise the safety of our technicians or the quality of our services, we reserve the right to reschedule appointments. We will make every effort to communicate with our customers promptly and arrange a new appointment at a mutually convenient time.
- Customer Rescheduling: If severe weather prevents us from fulfilling our scheduled service, customers will have the opportunity to reschedule without any penalty or additional fees.
Unhappiness Guarantee
Your satisfaction is our top priority. We stand by our multi-generational expertise and traditional craftsmanship, and we are confident in the quality of our work. If you are not completely satisfied with our service, please let us know within 7 days of your appointment, and we will address your concerns promptly.
- Resolution Options: Depending on the nature of your concern, we may offer additional services, adjustments, or a partial refund to ensure that you are completely satisfied with the results.
- Feedback and Improvement: We welcome your feedback and view it as an opportunity to improve our services further. Our goal is to ensure that every experience with Ray Air Duct Cleaning meets your expectations and upholds our family values.
Contact Us
If you have any questions or require further clarification about our refund and cancellation policy, please do not hesitate to contact us. You can reach our dedicated customer service team at [phone number] or via email at [email address]. Our offices are open from [opening hours] to [closing hours], and we are always eager to assist you.
Thank you for choosing Ray Air Duct Cleaning. We are honored to serve our community in Raymore, MO, and the surrounding areas, and we appreciate the opportunity to ensure a cleaner, healthier home for you and your family.